TROUBLESHOOT WIRED CONNECTION PROBLEMS
There are many things that could prevent a student from accessing the Internet with a wired
connection in the residence halls. Possible reasons why Internet access is not working:
- Computer or device is not registered.
- Network service is disabled on the computer.
- Network settings are improperly configured on the computer.
- Network cable is broken.
- Network port is broken.
- Browser settings are incorrect.
- Firewall is blocking access.
To connect to the residential network, you will need: a computer, an Ethernet cable and valid registration. Make sure your Ethernet cable is plugged securely into the wall jack and the Ethernet port on your computer. To reduce complications, please make sure to disable your wireless card.
Check the following to restore your wired access:
- Do any of your neighbors have their Ethernet working? If so, try plugging your computer into a port that works. If your computer doesn't connect but your neighbor's does in this same port, your computer likely has a network configuration or network card problem. If your computer works in a roommate's port, then the port in your room may be shut off or broken.
- Verify whether your port has been shut off by contacting Network Operations (Email: email@example.com ). If it has been shut off, NetOps will notify you why it has been turned off and how you can restore access.
- If your port is not shut off and you can access the internet from another port, a field call must be scheduled as there is probably something (physically) wrong with the port. Make an appointment to have NetOps come and troubleshoot the connection.
- Make sure your RJ-45 Ethernet cable is firmly connected to the Ethernet port on the computer and into the wall port.
- Reboot your computer.
- Check Registration Status.
- Verify that you are connected and have a valid IP Address.
- Check Network Connections for Static/Dynamic Status and be sure you are on Dynamic.
- Make sure you are not going through a proxy.
- Clear your browser cache (i.e. temporary Internet files).
- Navigate away from the home page.
- Make sure your computer has all the latest patches and service packs. For Windows, open Internet Explorer and go to Windows Updates
- Anti-Virus Software is mandatory on all computers connecting to the residential network.
- Run an anti-spyware program that scans your computer for spyware and adware.
- Users with a Wireless Access Point, or other router type device, need to be sure that they are configured correctly. If you have one of these devices, please be aware that you are responsible for the data of anyone connecting to the device.
Please be aware that if you can connect to wireless, you may be connecting to a private wireless router, access point. As a general rule of practice, we recommend that you use the wired connection in your room - it is much faster, more reliable and more secure.
Click here to enter a helpdesk request: Helpdesk
or telephone us at (478) 934-3319